Eh - Customer Service Representative (CSR) MAPFRE Insurance Employee Review

Training went so fast with. Lot of information it was hard to retain. Then when you leave the training class you are set up with a 1 on 1 trainer who is just another CSR. I may of just had a bad trainer but she didn’t know how to connect the phones… & had me on my personal phone calling her.. it’s supposed to be a 3 way call set up so the customer can only hear me speaking. After two days of that and my head spinning in circles I reached out to our manager & she told us how to connect the phones. It was almost better on my cell phone, she kept talking over the customer whom I could not hear..