Pros
Very good sales manager who care about his team's progression in their career.
Cons
company moving into SIP system (commission based). However kpi doesnt just consist of the controlled accounts. It also include the non controlled key accounts handled by our regional office. Majority of the business are coming from the key accounts hence you will ace it, if these accounts are tagged to you. You can never hit your kpi with the controlled accounts of smaller scale.
Directions from HQ is always changing. No clear pricing direction from HQ, hence leading to confused sales team, which lead to bad customer's experience.
Individual departments have different KPIs, and there is no similar direction as a company. Each departments are trying too hard to achieve their own kpi hence leading to service failure.
Too focus on digitalization. Not a bad thing afterall but the company is literally forcing all our customers to oblige. Due to inflexibility of the company, lots of our customers feedback that they are dealing with machines instead of humans. This actually Created alot of unhappiness for the customers.
The number 1 man in singapore does not have sufficient leadership to lead the country. He does not speak out for the country, and only act as a messager for the HQ.
Apart from having sales number as our KPI, sales team from our parent company is now given KPI to sell our financial product.