Stay away - Anonymous employee MCI Employee Review

All benefits but healthcare are great. Healthcare is just high deductible. PTO great

Healthcare deductibles are extremely high

Most of the people are great at my level and below

Promise of preferred shift - lie Promise of bonuses - lie, they'd bring it up but never follow through Promise of certain holidays off - lie and was told a week before the holiday we'd be working Sending out mass emails to 370+ people without protection our personal emails so now we all have each other's PERSONAL emails with no apologies or accountability from management. Agents expecting to use personal devices and emails for company communication Micromanaging to a point of having to screen share and audio on at all times Doing 10 hours of work in an 8 hour day, however than will manually adjust your timecard to avoid paying overtime even if you worked it. Quitting during training means you only get paid at min wage for the hours worked in that pay period and not what you signed up for The list can go on, don't even get me started on their pay and benefits