Absolutely Horrid, Run Away As Fast As You Can! - Floor Supervisor MCI Employee Review

1.0
2 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Co-Workers are honestly the only positive of this workplace. Guaranteed 40 Hours, but this is a double-edged sword. (See the Cons)

Cons

Pay is ridiculous, I started at 14$ per hour and the classes after myself were making less. They say you'll get a raise after 1 year of employment, but they won't give you a raise. Upper Management doesn't actually care about the agents, just producing numbers to bonus themselves out at the end of the month. HR is obviously there only to protect upper management. You'll be forced to maintain 40 hours, or you'll get into trouble and possibly be terminated from the 'project'. There are many shady business practices behind closed doors, which is a cause for concern regarding the pay of the agents.

Explore other reviews about MCI

5.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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