4.0
5 Aug 2024
Former employee, less than 1 year
Saint Paul, MN
Recommend
CEO approval
Business outlook
Pros
- Great pay - Work from home !! - Equipment provided - A lot of training to feel prepared for the actual workload - Great information learning about insurance, and other healthcare related information
Cons
- Extreme burnout early on from workload - Mass calls every day - Supervisors never take a call over if a customer is being rude/non compliant - Always told to tell the consumer that they cannot be transferred to a supervisor - Temporary position unless hired permanetly, but I was hired during their seasonal 'enrolling' period, when it was really busy - During 'open enrollment' hours are absolutely crazy, ten, eleven hour shifts that are mandatory