Will not have your back - Service Designer MO Employee Review

We’re glad you highlighted the positives with our team and benefits — supporting people well is something we take seriously. We also hear your feedback. Public service work — and especially navigating a lot of change and uncertainty that came with DOGE — often comes with ambiguity. Stakeholders shift priorities, budgets move, and projects can feel directionless at times. That’s the reality of the space. It’s not always easy, but supporting the mission is deeply meaningful. As consultants practicing design thinking, our job is to champion desirability — making sure solutions are human-centered and grounded in the real needs of people. At the same time, the work doesn’t stop there. Solutions have to balance all three lenses: desirability, viability, and feasibility. Our customers bring insights, so while we advocate strongly for what people want and need, we also support our clients in building solutions that balance mission impact, operational constraints, and long-term sustainability. For us, “having someone’s back” means being honest about those tradeoffs — aligning on what’s possible, coaching through ambiguity, and making sure no one carries the weight alone. This work can feel quirky or messy in the moment (like shaping fog) — but when the balance is right, it transforms into something lasting and impactful.