Enjoyable team but poor growth and management issues - Customer Service Representative MOO Employee Review

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

None that I have come across yet.

- A talented pool of individual contributors and middle management across design and customer service teams that are now free to pursue other opportunities. - Solid work-life flexibility and benefits. - The recent elimination of substantial roles was handled with a decent notice period.

- Senior leadership lack deep industry experience and operational knowledge. Decisions often feel like reactive shifts and personal whims rather than plans based on any form of data-driven strategy. Some senior leaders also have off-putting demeanors that contradict the company values they are supposed to be championing. - Internal tech and workflows are fragmented; some roles have positioned themselves to take advantage of and perpetuate broken processes rather than improve them, siloing information and creating bottlenecks for simple tasks that should have been automated years ago. On the other hand, other roles repeatedly make unilateral decisions that affect a number of other teams without proper communication/collaboration. - A large base of institutional knowledge is now gone.