Unprofessional handling of contractor payments and poor communication - Clinical Operations Program Coordinator MUUD Employee Review

The mission and vision of the company were what initially attracted me

Leadership lacked transparency and professionalism. Contractors struggled to get paid, and legitimate questions about compensation were met with little to no communication. After asking about my pay and requesting acknowledgment for a training course I completed with another colleague, my access was immediately revoked. I was removed from Slack, blocked from contacting leadership by phone and on LinkedIn, and left without any meaningful response or resolution. It was an incredibly disappointing way to treat someone who had invested so much in the company's mission.

Mission-driven concept in mental health and wellness Opportunity to contribute in a startup environment Work-from-home

No clear guidance provided upfront on what work is considered billable Onboarding process is undefined, with no clear scope, timeline, or completion point Expectation to transition directly into active work (meetings, deliverables) without formal confirmation of billable status Work completed in good faith may later be deemed non-billable due to internal approval or QA processes not communicated in advance Lack of transparency around project approval requirements and how work qualifies for compensation No clear review or payment timeline communicated to contractors Inconsistent communication regarding expectations, deliverables, and compensation criteria Internal processes appear to be evolving, creating uncertainty around accountability and payment Risk for contractors of contributing meaningful work without guaranteed compensation