Support staff is over worked and under paid - Medical Assistant Main Line Health Employee Review

2.0
30 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Unfortunately, it's one of the better healthcare providers in the Philly suburban area. Patients are treated better. Facilities are nicer. Good steppingstone for support staff but wouldn't want to spend over 2 years here.

Cons

MLH pays their medical assistants and support staff poverty wages. Raises end up being pennies when you factor in cost of living and inflation. I work with an MA who has been with MLH for 7 years and is getting paid only $21/hour. I'm getting paid $19/hour which I had to negotiate up from their original offer of $18/hour. Meanwhile, the president of MLH's salary isn't far from $2 million/year. I'm surprised we haven't attempted to unionize yet (we should). High turnover. Every MA leaves to join the "resource team" which pays $5 more (which isnt even comparable to the cost/time of driving to different locations every day). Severely understaffed. Go figure. If they raise the pay, they wouldn't have such a hard time finding support staff. The support staff is diverse--but when you look beyond that to management, it is not diverse at all. They claim to care about their employees and diversity, but it's just lip service.

Explore other reviews about Main Line Health

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

there’s nice pay and nice people to work with

Cons

no cons while i was there

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Main Line Health Response
10h
Thank you for your feedback. We’re so glad to hear that you had a positive experience with Main Line Health and that you felt supported by both your colleagues and our compensation. Creating a welcoming, team-oriented environment is very important to us, and it’s great to know that it made an impact during your time here. We’ll be sure to share your kind words with our team. Thank you again for taking the time to leave a review and for being part of Main Line Health—we wish you all the best in your future endeavors.
1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful work with opportunities to use and develop your skills as an electrician. Competitive pay and benefits. Chance to work in a hospital environment with a variety of electrical systems.

Cons

Lack of transparency regarding shift expectations during the hiring process. Work-life balance can be challenging, especially for employees with families. Scheduling and communication with new hires could be improved. Promised opportunities and timelines may not align with the reality of the position.

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Main Line Health Response
10h
Thank you for sharing this feedback. We’re glad to hear that you’ve found the work meaningful and that our compensation and benefits are competitive, but we’re disappointed to learn that aspects of your onboarding experience did not meet expectations. Providing a clear and transparent hiring process is important to us, especially when it comes to shift expectations, scheduling, and role responsibilities. We recognize how critical this is to work-life balance, and we appreciate you calling out opportunities for improvement in communication and alignment. Your feedback has been shared with our team so we can continue to improve how we set expectations and support new hires as they transition into their roles. We value the contributions of our facilities team and are committed to fostering an environment built on trust, respect, and open communication. Thank you again for your insight—it helps us grow and better support our employees.
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