Standard service Desk Role - IT Service Desk Analyst Managed 24/7 Employee Review

-Work from home. -didn't have to do a lot due to the company lack of organisation

Deceitful regarding the role. I applied for a job based 250miles away from the office, they told me during interview that they had a client up my way, wanting a on-site presence. Upon starting, they were secretive at first about this client, so I was put essentially in standby mode. Until I found out they were just HOPEFUL to get this client, and that I now had to interview with the client to help secure the contract. During which they advised that I lied about how long I had been with the company. Long story short. They couldn't secure the contract. And they let me go as a result. Very underhanded behaviour Also. Very poor pay.

Good team Remote working Friendly people across the company Helped me develop I worked at Managed for a lot of years, the contract i was on ended up going to a different organisation and our whole desk got transfered over to this other company, as soon as we went to that other company we were all made redundant. After looking around for jobs i've finally found one in a large corporation, a place where im definitely a number, this made me realise the grass isn't always greener and made me write this review. I genuinely had such a great time at managed, i learned so much from my team and it was such a good atmosphere, from before covid when we were in the office, to after covid when we were remote workers. The management were always helpful to me and the other guys. I also got some great advise during the tupe process from Managed, which was more than i did from this other company i ended up with for a day before they sent us all home. All in all, i keep an eye out for roles at Managed because i would like to go back one day and that's saying something as right now i'm a wheel in a cog, i'd like to go back to being part of something good.

Can be quite stressful at times with Major Incidents and the flood of users calling in Some analysts were slow so you'd have to pick up the slack