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Marriott International

Engaged employer

Too Big to Fail and Too Slow to Excite - Service Delivery Manager Marriott International Employee Review

3.0
6 Nov 2019
Recommend
CEO approval
Business outlook

Pros

By far the largest Hospitality company in the world. The company is slow and steady. Yet I don't feel like it is winning the race. After five years it was time to stop the boring, comfortable, safe, slow and very dull life and move on. Best way I can compare it is to the US Government. It took months for any progress! Antiquated Systems and so much red tape and approval process in order to get anything done. Yet with every passing quarter or month the company continues to get bigger. You have no voice, yet you have your job that pays well and can support your family. All the employees use the analogy "I too drank the cool aide" After the aquisition of Starwood the company now hows 30 brands of hotels consisting of more than 5 thousand hotels all across the globe! I think they are more than 50% larger than the next closest competitor such as IHG, Hilton, Hyatt etc. Every week there were mass company emails welcoming i another VP over this department which you may have never heard of. A lot of speakers would come in and talk and yet you were not quite sure why they were there or what the point of the meeting was. So to the point: Pros: Comfortable and Safe and you can hide in the shadows. Great work Life Balance

Cons

You can read my description in the pros. Cons: Brutally slow for change, difficult to make an impact, not very colorful or exciting. Cannot talk to anyone if have an issue. Pointed to an outsourced support company to open another ticket. Very difficult to make an impact or feel valued.

Explore other reviews about Marriott International

5.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus, medical and hotel discounts

Cons

None that I can think of

3.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Department is great! Hours are flexible with respect to workload. Career growth at the company is outstanding as long as you show dedication and commitment to the role.

Cons

"Full time" hourly employees face cuts during off seasons which makes the job posting information about full time hours unclear and is only addressed after the hiring process concludes during orientation and is not highlighted and often quickly discussed to stream light on the perks that do not calculate the negative impact on the factors left out after the fact.

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