Great friendly and social atmosphere, - Customer Service Associate Marshalls Employee Review

5.0
3 July 2017
Recommend
CEO approval
Business outlook

Pros

The managers treat you with such respect, they are highly motivating and always make sure everyone is happy with the workplace. There are no work politics, everyone treats each other like family and are genuinely happy to be there. They even have JOY parties every once in a while to celebrate all the workers. There's also a "joy board" where all the employees write something nice about each other.

Cons

The place is very busy and they need more employees to work on the floor, especially in ladies department on a daily basis. The place also spreads out its hours to its many employees instead of giving the hours to the better employees and to those who actually want to work. Minimum wage pay

Explore other reviews about Marshalls

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Great communication, teamwork, and organization

Cons

Strict work environment and hours

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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