Avoid at all costs - Customer Care Executive Marshmallow Employee Review

2.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The community is genuinely amazing. Tons of talented and smart people who are eager to grow with the right core-values.

Cons

Initially I wanted this to be on the Pros, but they are slowly being taken away: - No more company lunch - No more AYCM/BKK pass support - No more snacks (which have been presented as benefits too) They have introduced a famously known time tracker to micromanage the employees whom are already stretched thin under the constant changes There is no clear vision, instead employees are fed with lies and sugarcoated vague statements about the company's future and plans. The onboarding experience itself is held together by your peers having to train you with limited tools and knowledge base, that is hardly ever kept up-to-date, let alone it actually covering all areas for day-to-day work. Updates and important information is being shared and referred back to in slack channels, where they can easily get lost. If you don't happen to find something important that was shared 7 months ago in a channel you were never invited to, it is your mistake. Overall, it is not the experience they are claiming to be so proud of and I do not recommend anyone applying to this company.

Explore other reviews about Marshmallow

5.0
21 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Everyone is on the same page, really driven and wanting to do well in their careers. There is a really strong support network and everyone seems to genuinely care about others and how they can help them in their working environment. There appears to be much room for growth and movement within the company, and it's refreshing to come across heads of the business that actually seem like normal, friendly people who are interested in what you have to say.

Cons

So far, I haven't come across any cons. As long as you are hardworking and want to genuinely go far in your career, you'll be fine

1.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

- The people who are in the same boat with you are really nice

Cons

- Your laptop activity will be tracked - If you voice your opinions publicly, it will be shutdown very quickly - Will make drastic changes suddenly to your work processes and tell you 3 days earlier to prepare - Does not have the values or environment that was promised during interview - The pay is miserable if you consider the workload - Not much collaboration in the workplace - Has a schedule that is difficult to fit in personal life - One of the toughest customer base to deal with globally - You have to plan your holiday 3 months in advance

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