Former Customer Care II agent & QA support with 10+ yrs. - Customer Care II & QA Support Masco Employee Review

4.0
13 June 2015
Recommend
CEO approval
Business outlook

Pros

KraftMaid like all companies has gone through many changes to keep the company profitable and remain competitive. All changes in culture are difficult, and sometimes it means concessions for everyone. I was glad to see the company taking steps to keep the company healthy; that translates to sustainability and good jobs tomorrow. The company has excellent benefits, and the pay scale excellent as compared to others out there. The company continues to invest real dollars; a new state of the art cloud based phone system; multi-million dollar equipment investment in the sanding, Quality and paint departments, and initiatives in QA to ensure higher quality finishes, and procedures and equipment to streamline operations in all departments. I left for a career change moving into a financial position. My varied responsibilities at KraftMaid have been valuable, and allowed me to be marketable and have leveraged me for success with my career change. KraftMaid has been very good to me. I am an over achiever- and I gave them 125% all the time. The payoff to me though has been invaluable. I would recommend the company highly.

Cons

Concessions and change are always difficult. KraftMaid -Middlefield has recently taken over production of some other smaller divisions, and also adding some new product lines, seemingly all at the same time- ( which is a positive sign. It says that Masco Corporate though they could handle it, and that is a compliment to the great work force at the Middlefield plant ) so every department, including Customer Care, has been greatly challenged to ramp up with some very short time lines. This has meant many hours of OT in all departments, some confusion at times, and blurring of lines of what to do when. Sometimes learning new things has had to take place "on the run", and seemingly things are launched without sufficient testing; and the resulting "clean up" detail sometimes difficult and and can at times seem even embarrassing. All of this though is a bi-product of change and growth, and KraftMaid is in the midst this process now. If you are not a resilient worker, and not able to go with rapid change, this is not a place you'd be comfortable. Maybe all of this is a con, but it's not all a bad thing; so try not to confuse the two. Pain before the gain!

Explore other reviews about Masco

5.0
28 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Organization cares about people - Great benefits - Solid internal communication across leadership to employee base- knowledge and functional alignment of strategic priorities - Opportunities to work with many talented individuals including at business units - Collaborative & inclusive group, focused on continuous improvement

Cons

Working in a decentralized/center-led environment can sometimes be challenging due to the added complexity. However, there is a well-established approach and culture that allows you to navigate effectively.

3.0
8 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great teams, coworkers, some flexibility although that seems to be changing.

Cons

Health insurance is fair at best, decent salaries, upper management says the right things, but doesn’t necessarily follow through. Leadership tends to look the same (male, older, old school).

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