employer cover photo
employer logo
employer logo

Massachusetts General Hospital

Engaged employer

They'll Chew and Spit You Out - Patient Services Coordinator Massachusetts General Hospital Employee Review

2.0
11 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Keep in mind I work front desk at the Cancer Center via Bulfinch Temporary Services (BFT): -the perfect "lazy girl job" if you know how to set your boundaries -Over time, you WILL develop a rapport with the patients, especially if you come from an artsy background like I do. -Because your benefits through BFT are little to none, you can lose or leave your job without having to scramble for a new health insurance or retirement plan (sucks to say but it's true)

Cons

It's a situationship kind of job. -You will have a VERY hard time transitioning from temp to perm if you try. Doable, but difficult and not a guarantee. -Management is becoming so short-staffed and spread thin that you almost don't want to reach out to them (e.g. one practice admin for TWO floors of clinics when there should be one practice admin per floor). The same short staffing practices are common in the front desk when fellow front desk workers call out. Temps are expected to float wherever needs coverage, even if it means they leave their visually impaired coworker alone at a busy front desk to strain their eyes at their computer to the point of a debilitating headache that causes them to call out and then leave YOU alone at the same desk for the next few days. -The Cancer Center has high turnover from their newer admin, both permanent and temporary -Coming from BFT means your only benefit is a measly 1 hour of sick time (not even sick leave) for every THIRTY hours you work. Forget FMLA and PTO and other common benefits that come with a full-time job: just MEST. -Because I'm a temp, I also can't even request time off via UKG (the timekeeping system); I still have to email both my timekeeper and my BFT rep. -I can't use my full admin skillset because I set my boundaries knowing I wanted to stay at the front desk and not become a scheduler (that they probably still won't transition to permanent if I asked.) So then when the schedulers mess something up and I point it out to the lead, I feel like I'm snitching behind their backs... yeah, not a healthy dynamic at all. And all because I set my boundaries to stay at the front desk. -No performance review because you're a temp = no annual raise (I'm not sure anyone has stayed with BFT long enough to ask for a raise) -The Cancer Center is all morning-heavy clinics, so you might get bored to tears (or nap) in the afternoon once the last patient comes in. That boredom is the thing that has burnt me out the MOST.

Explore other reviews about Massachusetts General Hospital

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Amazing research environment and facilities. Best people in the field.

Cons

Position completely reliant on external funding. Near impossible to get promoted. Pay is poor.

4.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Job security and everyone on my team is great

Cons

MGH is very big and sometimes that makes it hard to find the right person to ask for help/support. A lot of systems are automated so when I’ve had to call HR or occupational health, I’ve had to go through multiple phone menus/transfers to talk to someone and hope it was the right person.

See reviews by: Helpful|Rating|Date|All