Patient Service Rep - PSR I Massachusetts General Hospital Employee Review

A lot of resources, well supported and trained staff, very protocoled.

Low pay, high turnover, too many changes with the merge with not enough communication. Choosing to hire more people and expanding the hospital without compensating those already staying and putting in more work.

Job security and everyone on my team is great

MGH is very big and sometimes that makes it hard to find the right person to ask for help/support. A lot of systems are automated so when I’ve had to call HR or occupational health, I’ve had to go through multiple phone menus/transfers to talk to someone and hope it was the right person.