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Massachusetts General Hospital

Engaged employer

Patient Service Rep - PSR I Massachusetts General Hospital Employee Review

3.0
2 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Close to home Working in a team Work/home balance

Cons

Not a lot of back up Too many new patients

Explore other reviews about Massachusetts General Hospital

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A lot of resources, well supported and trained staff, very protocoled.

Cons

Low pay, high turnover, too many changes with the merge with not enough communication. Choosing to hire more people and expanding the hospital without compensating those already staying and putting in more work.

4.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Job security and everyone on my team is great

Cons

MGH is very big and sometimes that makes it hard to find the right person to ask for help/support. A lot of systems are automated so when I’ve had to call HR or occupational health, I’ve had to go through multiple phone menus/transfers to talk to someone and hope it was the right person.

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