Review is for CORPORATE Positions - Downhill Dumpster Fire Lit By Leadership - Anonymous employee Massage Envy Employee Review

1.0
25 June 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Since ME is a franchised business, the owners of the clinics are amazing and put their blood, sweat, and tears into everything and they are amazing to work with. The employees (those who are left) are loyal and work themselves to the bone in order to ensure success of the business.

Cons

Leadership is less than a subpar. …The CEO is in her position due to default and doesn’t listen to the field or the owners. The CMO has less than 9 months previous experience with a brand as a CMO and can’t make a decision or provide a clear strategy to save her life. Employees have been leaving by the multiples each week and positions not filled 9 months later so expect others to backfill. Pay is less than national averages. No room for growth or advancement. Lack of communication and transparency between cross-functional teams.

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Massage Envy Response
4y
If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll gladly pass them along as well.

Explore other reviews about Massage Envy

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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