Membership based company - Massage Therapist Massage Envy Employee Review

4.0
28 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Booked pretty much all the time, getting booked at last second if your not booked is common more than not. Flexible schedule they asked what I wanted to work and how much i wanted to work. Provide all lotions,sheets,and etc.

Cons

Being booked is not an issue but being booked correctly is. Being an LMT is hard on your body and certain clients need more than what you can give. Which having so many LMT to choose from here shouldn't be an issue to get them with the right LMT, but you find yourself getting clients who ether want more pressure or a modalitiy that you do not do. It gets frustrating having to repeat yourself at least once or twice a day. Especially when the front has a sheet right under the keyboard showing them exactly everything they need to know about all the LMT there. Getting the issue fixed is hard and typically nothing is done and told to just do what we can do. Which is very hard when your in flied of customer service and you want to give your best to the customer which should start from the moment they call to book, but the ball gets dropped at the front and then the LMT are just supposed to deal with there mistake. Sometimes you can get the booking error fixed but you get attitude from the front or manager. When it comes to the store manager knowing about massage therapy and medical contraindications you can just throw that idea out the window. They know very little so make sure you check all medical forms carefully front and management miss a lot. Don't get me wrong you make money here and tips typically make your paycheck, but some of these cons could cost you a license if your not careful.

Explore other reviews about Massage Envy

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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