Worst franchise to work for - Front Desk Agent Massage Envy Employee Review

1.0
10 May 2025
Recommend
CEO approval
Business outlook

Pros

None except health insurance and it’s not any good

Cons

Highly toxic and hostile environment to work in! Management is not trained and obviously has no experience and it shows. Franchise owner isn’t much better as he allows horrible things to happen in the workplace and doesn’t care about it and doesn’t resolve issues. The manager will set you up for failure and give tons of false accusations against employees and write ups left and right when she’s there and on her monthly period or in a bad mood. Management is hardly ever present at work and when she is she doesn’t do any work. She clocks in to work from home and leaves early every day from work for her personal reasons on company time. I have documented all of these things. When I went to Human Resources and higher up management I was basically told that I was the problem and guilty of all of these negative allegations against me. They take the managers side all of the time. Threatened to reduce my weekly hours and hold my wages earned. I was blatantly retaliated against by management and the franchise owner. The manager claimed that she is a woman of integrity and has morals but her lies and showing favoritism to other employees show differently. You can literally be employee of the month and the next month you receive write ups and fired the next month without warning or notice.

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Massage Envy Response
1y
We're disappointed to hear that you didn't feel the brand promise delivered and we'd like to reach out to your franchisee directly. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

Explore other reviews about Massage Envy

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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