Used to Love My Job - Claims Examiner Matrix Absence Management Employee Review

3.0
25 June 2019
Recommend
CEO approval
Business outlook

Pros

The pay is really good for someone like me who didn't go to college. Great PTO program. Insurance is decent. Lots of employee appreciation days/events. I love my co-workers.

Cons

It's getting to the point where I feel like I am being constantly monitored. They're doing audits on our badge swipes. Cameras everywhere. Management monitors your time away from desk, time on the phone. Communication is crap. I am told different things by different people on a daily basis. Supervisor will tell me one thing, Manager tells me another, Director tells me another. I am told to my face by my Supervisor that as long as I am getting my work done and I am still helping my co-workers, I can leave early and take long lunches because I have a family I'd like to spend time with. Then I am called out in a meeting and multiple emails for my schedule. NO consistency! If you're not going to pay me overtime, as I'm salaried, and tell me that this isn't an "8 hour job" then I shouldn't be punished for wanting to leave when the work is done. But hey, if you want to pay me to sit at my desk and watch Netflix on my phone because I have nothing to do then OK! I am so sick of doing my work efficiently and accurately and, frankly, really well and then being constantly forced to "help" other people who overwork their claims, set unnecessary tasks, chit chat with their neighbors, play on their phones, and can't seem to keep their small workload in a good place. Especially when it's the same people every. single. day. Coach people individually. Don't send out mass emails when you're really only talking to one person. Stop being afraid to MANAGE and SUPERVISE people. Discipline people for their constant unplanned absences. Re-train people who have been doing their job wrong for YEARS.

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Matrix Absence Management Response
6y
Hi - I am sorry to hear about this. Please feel free to schedule some time to talk to me so I can learn more and pass on the direct feedback! Thanks - Katie

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5.0
5 Sept 2024
Recommend
CEO approval
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Pros

Clear expectations and goals, supportive leadership

Cons

Sometimes overwhelming workload requiring longer hours

1.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are ok but expensive

Cons

Expected to work the case load of 2 examiners in 8 hours without offering overtime.

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