So much potential, but… - Anonymous employee MatrixCare Employee Review

2.0
11 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are so many exciting things happening at MatrixCare. The company has great products to offer to the LTPAC market and continues to make these products better and better. The company offers great service to clients as well. The people at MatrixCare are dedicated and passionate about what they do. There is a sense that everyone is contributing to something great and making a difference for our customers and those they serve. Flexible scheduling is a HUGE plus at MatrixCare and makes it easy to balance work and life. They have a full set of benefits for their employees. People are generally nice, collaborative, and easy to work with.

Cons

Because of growth by acquisition, there are not many consistent processes for everyone to follow. Process change isn't championed by leadership, so if anyone tries to improve a process it doesn't go over well. The company values speed, sometimes at the expense of quality. Leaders make decisions without consulting managers and other resources and then give directions based on these decisions only to find out that they should have directed the team to do something different. When they direct the team to do something different, they make it seem as if the team leader did something wrong in the first place. There is so much time and money wasted as this cycle is repeated over and over again (go do “A”, wait you should have done “Z” and why isn't "Z" done yet). Sometimes it seems like the leaders of the company lead by bullying instead of inspiring and collaborating with managers and other key resources; this is sad and causes the company to lose a lot of good people.

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MatrixCare Response
8y
Thanks for taking the time to write this review. MatrixCare has grown over the last year and a half with several acquisitions. This has led to some challenges with combining like products and services and a growing workforce. While we strive to “get it right” the first time, sometimes we fall short. We have worked hard to provide communication through all-hands meetings, quarterly reviews and other means to ensure that employees are informed of the company game plan and milestones.Bonnie Schultz, Director, Human Resources Operations

Explore other reviews about MatrixCare

5.0
2 July 2024
Recommend
CEO approval
Business outlook

Pros

Fantastic career development opportunities. Teams consist of true critical thinkers and problem solvers, and industry leaders.

Cons

Somewhat unrealistic delivery timelines and intentional go-fever to deliver timely.

2.0
14 Mar 2025
Recommend
CEO approval
Business outlook

Pros

No commute to an office cubicle, remote work. Great industry.

Cons

Many, many, MANY people are quitting very suddenly, several without notice. Lots of upper management are leaving. Perhaps because the senior management wants to replace humans with AI, or outsource overseas. Or maybe it's because senior man is miserly with the purse strings and run departmentss off less than a skeleton crew, burn and churn their own employees to the point they have to quit without another job simply for their mental health, during a horrible job market! That's bad, very bad. It's obnoxiously apparent they're working towards laying off at least half if not entire teams. Those who jumped ship have left a wave of chaos for new management who obviously talk a big game but don't know the industry. Management really shouldn't talk trash about former employees to us but it happens. Management also shouldn't lie to our faces, but they do. It's condescending to think we're that stupid that we don't know what you're planning and that your lying. We're all eating popcorn watching departments self implode, and we raise a toast to our former coworkers who left abruptly. Trust, if we could do what they did, we would.

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