Toxic Management. Leave Now - Anonymous employee Matter Communications Employee Review

I started working at Matter less than a year ago, and my experience has been wonderful so far. Leadership provides a welcoming space for feedback and innovative ideas. The CEO is very involved in coming into the MA offices and talking to everyone like they are an equal. I came from a large agency where I did not have any communication with the CEO, so it means a lot that he puts effort into learning everyone's name and constantly tries to make Matter a desirable place to work with swag, benefits, etc. In terms of work, Matter is a place where you have an opportunity to advance your career and take more ownership of your work/specialization. The people here are incredibly smart and correspondingly rewarded with promotions - it seems like there is a promotion email notification every month. Ultimately, if you are good at your job, bring positivity to the team, and believe in constantly improving and innovating, you will do well here. Another perk of working at Matter is the amazing new Boston office. The office is filled with drinks and snacks that you can eat in one of the two kitchens. Matter also hosts social hours to encourage socialization and strong coworker bonds that translate to seamless teamwork with clients. Lastly, in addition to the office, people, and career advancement opportunities, Matter competitively compensates its employees, even with a great work-life balance culture. Every Friday, employees get early release at 2, and you get every holiday off on top of that (including the week between Christmas and New Year's). Other companies will typically reduce salary competitiveness if you get more time off to balance it out. This embodies Matter's mission to be one of the best places to work.

-Due to business highs and lows, Matter has had to make strategic decisions to increase and decrease staffing to balance workload and profitability, like all companies. Typically, if you are a strong contributor to your team, you don’t have to worry about layoffs. -Some companies offer more competitive PTO packages than 15 days, such as flexible PTO rollover or unlimited PTO.

They have excellent time off and fair compensation. They are also dedicated to DE&I.

This business is not set up for the long haul. Losing one big account results in layoffs. They don't plan for downturns, and they aren't resilient. Everything is chaos. They lack organization and a management structure that works. You have AAEs as "leaders" to ACs when they have no training or mentorship experience, high workloads, barely a year of work under their belts, and no support from upper management. How can junior folks grow their skill set when they are so busy onboarding new hires? And then, just for the sake of retention, they promote employees quickly and keep poor performers resulting in strain on the entire team that picks up the slack for people in positions they aren't qualified for. It has also become a team of yes-men that bend over backwards and go far above a client's SOW just so they won't quit. Again with the retention issue! As a result, teams are overworked and don't produce the results they could due to burnout from tasks they shouldn't be focusing on. Everyone is stressed and tension is high. Finally, they have a tiny HR team for 200+ people meaning in addition to the chaos listed above, leadership team members have to take on HR functions, adding to the workload. And if you try to discuss any of this with the executive team, they will cancel your meeting 4 times before you even get to connect with them, so good luck.