Hours are exhausting - no work life balance - Sales Associate Mattress Firm Employee Review

2.0
15 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Money is good. Def one of the easiest jobs for the most money.

Cons

Because you are 100% commission they have you working from 10-12 hours a day, often times taking your days off away and calling it mandatory do to a sale which by the way is always going on at a mattress store. They don’t care about the amount of hours because they do not have to pay us hourly. They don’t even let you take a lunch break outside of the store. After so many years it starts to feel like a prison. I could go a whole week or more in a store at 10-12 hours and make $0 oh and if we have a hurricane or something we still get sent to work to await people that live on the other side of the country to let us know if we can go home or not.

Explore other reviews about Mattress Firm

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance; culture; discounts

Cons

NO CONS TO REPORT, ITS GREAT!

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and approachable management team. Flexible scheduling that made it easier to balance work and personal responsibilities. Opportunities to transfer between locations for better career or sales opportunities. Competitive pay compared to many other retail sales positions. Relaxed, low-pressure sales environment that encouraged a consultative approach rather than aggressive selling. Positive workplace culture with managers who were willing to help employees succeed.

Cons

Delivery issues occurred frequently and required employees to be proactive in identifying and resolving problems. Communication between store associates and warehouse personnel could be inconsistent, making issue resolution more difficult. Coordinating out-of-state deliveries could be complex and time-consuming. Computer system slowdowns or outages during major holiday sales sometimes disrupted order processing and financing applications.

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