Do you think it is a good idea for your boss to compete with you for customers? - Sleep Expert Mattress Firm Employee Review

1.0
6 Oct 2024
Recommend
CEO approval
Business outlook

Pros

If you happen to be the store manager's friends you get getter hours, help meeting your end of year goal, you wont be publicly humiliated, and you wont have to clean the bathrooms.

Cons

If you even interview at this store beware. The manager has a history of hiring in order to fill the night shift. That way he and his friends don't have to spend their time in the store when there are rarely customers. I've learned that others have been through the ringer too. Some were fired, some quite, and some got moved to less busy locations. If you do take a position here, whatever you do, don't call out the manager for stealing your customers. You'll find yourself at a slow store or fired. This is a very unprofessional business that is soon to be bought out by one of its vendors. Who knows what will happen to you then.

Explore other reviews about Mattress Firm

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Job for enyone .

Cons

you have to wrok long hours

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and approachable management team. Flexible scheduling that made it easier to balance work and personal responsibilities. Opportunities to transfer between locations for better career or sales opportunities. Competitive pay compared to many other retail sales positions. Relaxed, low-pressure sales environment that encouraged a consultative approach rather than aggressive selling. Positive workplace culture with managers who were willing to help employees succeed.

Cons

Delivery issues occurred frequently and required employees to be proactive in identifying and resolving problems. Communication between store associates and warehouse personnel could be inconsistent, making issue resolution more difficult. Coordinating out-of-state deliveries could be complex and time-consuming. Computer system slowdowns or outages during major holiday sales sometimes disrupted order processing and financing applications.

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