Pros
Passionate colleagues across teams who enjoy what they do.
Cons
Leadership within the Personal Injuries division feels outdated and fragmented, with too much internal politics and infighting among senior leaders. Decisions are frequently delayed, responsibilities are pushed onto staff without giving them the authority to resolve issues, and operational problems remain unresolved despite being raised constructively.
There is a culture of making commitments without meaningful follow-through. Employees are encouraged to provide feedback, but genuine action is inconsistent, leaving many feeling unheard. The organisation talks extensively about psychological safety and staff wellbeing, yet there is a noticeable gap between these messages and employees' day-to-day experiences.
Knowledge management, handovers and operational processes are inconsistent, with too much reliance on individual employees to keep things functioning rather than well-designed systems. This creates unnecessary stress, inefficiency and avoidable operational risk.
The workplace often prioritises optics over outcomes. There is significant emphasis on appearing collaborative, supportive and values-driven, but less emphasis on accountability, timely decision-making and delivering meaningful organisational improvement. There are many dedicated people doing excellent work despite the system, not because of it.
For those considering joining, be aware that your experience may depend heavily on which leader or team you report to rather than consistent organisational standards.
