Pros
Office culture is one of solitude. You work in a cubicle all day, and must be very quiet. The case reviews can be interesting with some challenge for a nurse with good medical knowledge and the ability to link it with Medicare requirements.
Cons
For a salaried position, the company treats its employees as if they are punching a time clock. Watch your lunch break if you get one, because many of us just worked and ate a bagged lunch in our cubicle. The area is monitored with security cameras. Often times, staff were expected to work on Saturdays for no additional pay. Training for new updates could include a webinar for 10 minutes--or a teleconference if the phone system allowed. Management is not truthful about production numbers and deadlines. They dangle the word "bonus" to staff in order to increase productivity--only to find that the bonus does not apply for the time period they needed to up their numbers. Team supervisors were not helpful, and would admit that the employee probably knew more about a particular review, than they did. No help or guidance at all.