Pros
No weekends Paid holidays Nice equipment
Cons
Similar to any other call center job. The hours are decent and the equipment is nice. No weekends or nights. You also get bank holidays off with pay. One drawback is their attendance policy is terrible. There’s mandatory overtime that they don’t tell you about during training. Your schedule is also switched daily. Also, in order to get paid for holidays you can’t call off the day after. You accrue attendance points if you call off due to an emergency. They also take your pto hours to cover for the hours missed. Training could be better. Most people can’t learn staring at slides for 8 hours. You’ll take a lot of heartbreaking, tearjerking calls that can sometimes ruin your day. My biggest issue with the job was the fact that you’re forced to read a script like a robot. Most callers don’t really want to hear it nor do they care. It can get nerve wrecking when dealing with a caller that’s in a rush. There is no reason to still force call center employees to read a script verbatim in 2023. There’s also a lot of small details to remember on calls and it can all get overwhelming. The way supervisors micromanage you is ridiculous. I have had irate customers literally call us “robots”. I can’t even blame them. Also if you decide to get benefits it’ll cost a huge chunk of your pay. The pay wasn’t great either considering the cost of living in Austin. 80% of employees don’t last more than a few months and it makes sense.