Not worth it. - Customer Service Representative Maximus Employee Review

I presume that the employee turnover rate is high, because I was hired for this position with no interview which is always a bad sign. Training staff is rude and unhelpful, discourages questions and talks to new hire staff as if they are incomprehensible children in a classroom. They do not have a clock in system, you essentially are accountable for keeping track of your own hours and completing your own timesheet everyday. If you are more than 3 minutes late from a break, you will not be paid for that time. You cannot deviate from scripts in the slightest or QA will deduct points, you must sound confident at all times and if you do not, QA will deduct points. Numerous systems and log-in information to remember and apparently even if you are hired on as a permanent Maximus employee, you are liable still be let go at the end of the contract which is less than a year long. I've worked for a few different call centers and this is by far the worst. There is no culture, no opportunities for advancement or pay increase, no transparency. When you picture a drab, grey, soul sucking call center job...picture this organization. I think it may be a decent company for those in higher roles such as managers and supervisors, QA, HR, etc., but if you are a customer service representative this likely won't be an amazing experience for you.