Customer Service Representative - Customer Service Representative Maxon Lift Employee Review

Management is lackluster at best. The phone system has been failing, the entire time I've been working for Maxon, in addition to now having a skeleton crew because there's six new associates who don't know the job. The front desk or anyone in customer service is allowed to tell customers, that either one of those things are happening. Customers are not told why they're holding upwards of an hour, and we cannot tell them anything because our manager said not to.