In August, the company made a sweeping decision to “level” leadership, eliminating many highly experienced employees — some with over a decade of institutional knowledge — purely as a cost-saving measure. In their place, individuals with little to no relevant experience were promoted from the customer service organization into leadership and operational roles they simply weren’t prepared for. This led to the implementation of a micromanagement culture rooted in outdated customer service metrics, unrealistic performance expectations, and a complete lack of trust in employees.
Longstanding, salaried professionals who were once entrusted to make sound decisions and manage their work autonomously were suddenly being tracked and scrutinized minute-by-minute. Teams were broken up and forced into “pods” that stripped away collaboration, increased isolation, and imposed rigid systems that favored speed over quality. The result has been a significant rise in anxiety, burnout, and an overwhelming lack of work-life balance.
To be clear: morale is at an all-time low, turnover is high, and the few people who remain are actively seeking other opportunities. I wouldn’t recommend this environment to anyone considering a role in sales administration, sales operations, or any customer-facing function. It’s no longer a place where experience, judgment, or integrity are valued — just output and obedience.
