Great Place - Customer Service Representative (CSR) MedVet Employee Review

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great place to work! I loved the people I worked with!

Cons

Sometimes communication is lacking but not super often

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MedVet Response
7mo
Thank you for your feedback. We’re so glad to hear you enjoyed working at MedVet Indianapolis and connected with your teammates- sense of community is an area we really value. We appreciate your note about communication and will keep working to strengthen it across all teams. Thank you for sharing your voice.

Explore other reviews about MedVet

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

I am really enjoying my time here, everyone is so friendly and is incredibly helpful.

Cons

No cons at this time

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MedVet Response
4d
Thank you for taking the time to share your feedback! We are so glad to hear that you are enjoying your experience at MedVet and that you've found your team to be friendly, welcoming, and supportive. Teamwork is one of our core values, and it's rewarding to know that your colleagues have created an environment where caregivers feel encouraged and supported every day. We appreciate you being part of the MedVet team and thank you for sharing your experience. We look forward to supporting your continued success and hearing more about your journey with us in the future.
2.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, Competitive Pay (although inconsistent over the years), good amount of PTO.

Cons

TOXIC work environment and culture: Flawed training system, rotate you to different departments for 2 weeks without assigned tasks, then put you on the floor within your department without confirming your learning skills from the checklist given to you. When you are not able to perform certain tasks within 90 days, they will let you go instead of trying to train you appropriately. There is very limited room for growth in some departments. Expectation is everyone is required to train regardless of title or salary therefore you are responsible for another employee's performance, time, and skills. Communication between leadership e.i. management and staff is unclear and lacking. There is a lack of respect, professionalism, and compassion. New management of some departments lack appropriate communication and very unapproachable. Micromanaging! High turnover rate in multiple departments such as ICU, SX, ER, and Front Desk. The doctors are just as disrespectful in some departments and will neglect communication with you altogether. It creates a steady environment of fear, anxiety, bullying, and depression for the staff. The lunch breaks are not guaranteed in multiple departments but you can get written up for coming in late or staying over your time. I DO NOT RECOMMEND ANYONE WORKING HERE, BUT IF YOU DO TREAD LIGHTLY AND CHOOSE YOUR DEPARTMENT CAREFULLY! IF THEY SAY CERTAIN DEPARTMENTS/DOCTORS/MANAGEMENT ARE TOXIC, BELIEVE THEM!!!

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MedVet Response
3mo
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the benefits and PTO offered at MedVet. At the same time, we’re sorry to hear that your experience with training, communication, and team dynamics did not meet your expectations. MedVet strives to foster a positive, teamwork-oriented, and compassionate environment while ensuring team members receive the training and support needed to succeed in their roles. We understand the demands of emergency and specialty veterinary medicine and are committed to continuously improving communication, leadership development, and the overall employee experience. We encourage team members to reach out to your HR Partner, Clinical Manager, or Hospital Director to discuss any concerns further. Your feedback is valuable and helps us continue to improve for our teams. Thank you for sharing your voice.
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