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Thank you for providing your feedback. We agree that we have a very talented Healthcare Team that strives to deliver the best experience to our clients, patients, and referral partners, along with a robust benefits package that we’re continuously working to enhance.
As you may know, we recently completed a compensation analysis across our organization as part of our Clinical Services Career Framework. The results of the analysis helped us to ensure that our compensation remains competitive. Throughout the process, we invested significantly into our team members, as we are very aware of the importance of financial wellbeing and how it relates to the Employee Experience that we aim to deliver. This was independent of our annual performance-based increases that most of our Clinical Services team members are eligible for. In addition to getting annual pay increases four months early, ALL Clinical Services team members got an additional increase on top of that. We now have a career progression where, as you become certified (CVT or VTS), you move into more senior jobs and get pay increases. We've increased our 401(k) match and in 2019, health care costs are, on average, LESS than they were in 2017. We're always looking for ways to provide more to our team members while also remodeling hospitals, buying equipment, etc.
Many of our leaders, including the Cincinnati Hospital and Medical Directors, have participated in our newly developed Leadership in Action! program. This training was facilitated to ensure that our leaders have the tools and resources that they need to be successful in supporting their teams. We are hopeful that this will continue to have a positive impact across our organization; we already have seen significant increases in our survey scores in the areas related to manager effectiveness.
Dr. Linda Lehmkuhl, Chief Executive Officer, recently visited the Cincinnati hospital to discuss our vision, mission, values, and purpose, which tied in the importance of organizational growth. We are uniquely positioned as a veterinary owned and led organization, which our growth will continue to allow us to maintain. Additionally, as you know, our strategy of Healthy Growth allows us to continue reinvesting in the Employee Experience, which is the first and most important of our strategies.
We are medically led and we are not owned by a big corporation or private equity firm. We are a "care first" organization. I'm sorry you didn't understand that; our leaders in Cincy would have been happy to share information with you.