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      Medallia

      Engaged employer

      Medallia reviews

      Sinking Ship - Client Success Manager Medallia Employee Review

      2.0
      22 Sept 2025
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, great product. Terrible leadership.

      Cons

      Corrupt leadership team, lies, underpaying top employees. No clear career growth for employees, and inconsistent strategies leading to the company continuing to go downhill.

      Explore other reviews about Medallia

      5.0
      3 Jan 2026
      Principal cx advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible time off, inclusive culture, autonomy in role, great pay and benefits

      Cons

      Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

      4.0
      26 June 2026
      Senior technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, experienced teams that offer learning potential

      Cons

      KPIs are determined by billable hours which you may not have control over directly

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