Sinking Ship - Strategic Account Executive Medallia Employee Review

2.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great work/life balance Steady paycheck Health insurance Guaranteed ramp for strategic roles 100% remote

Cons

Constant fear of layoffs/Job uncertainty Executive turnover Archaic software Barely anyone sells anything - long implementation, lack of internal alignment/sense of urgency, professional services/implementation is a huge investment, but you don’t get comped on it (this can make up over half the cost of the deal) Crowded/competitive space - Medallia is expensive in comparison to other vendors so proving the value is challenging

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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