Good company, decent job - Anonymous employee Medallia Employee Review

3.0
16 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Smart, motivated, and friendly people - Some good benefits (e.g. caltrain pass, 2 catered lunches) - No major competitors in the CEM space - Company continues to grow and will likely IPO soon

Cons

- Too much focus on people & culture and "growth mindset" - Poor work-life balance, especially if you are commuting to work - No 401k matching - Non-transferrable job skills for solutions analysts (i.e. working in Medallia's system all day) - No clear career path for solutions managers (i.e. very difficult to get promoted to senior manager)

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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