Good trajectory, but employee experience isn't great. It's mediocre for a company that boasts to defeat mediocrity. - Customer Solutions Medallia Employee Review

2.0
24 Apr 2017
Recommend
CEO approval
Business outlook

Pros

People are friendly and help each other out. Good opportunities for personal and career growth.

Cons

Processes change too much, very few initiatives stick - usually ends up being a huge waste of time, and people just end up doing things the same way, or don't have the bandwidth to adopt change. Expectations are high (which is good), but the support give for the expectation is not. Admin work just piles on due to other department's inefficiencies. Some are pleasant on emails, but very hard to get things done.

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

1
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