Pros
Nice new corporate headquarters based in San Mateo (not ideal if you live in San Francisco). Some smart people. Good choice of snacks but who really cares about that
Cons
Poor leadership, poor product development, lack of clear strategy, overhyped & overly complex solutions, dysfunctional recruiting, lack of career advancement paths, widespread arrogance, politically charged environment, ungrateful co-founders who do not have the experienced to scale & lead to a successful IPO (clear need for new CEO & COO that can right the ship), exclusively backed by legendary VC - Sequoia Capital whose best days are behind them & hedging its bets on strongest competitor (Qualtrics is also backed by Sequoia..better tech...faster growth...Utah Silicon Slopes based...huge client base...aggressive move into enterprise & international markets), very weak channel partner ecosystem, very weak integrations, zero positive reviews on Salesforce Appexchange, lacking key speech analytics capabilities, newly chasing mid-market via Kampyle acquisition aka "Medallia Digital" self-serve product, long term outlook overall is very bleak in nascent niche market for feedback management with numerous stronger competitors & new entrants. What got you here will not get you to where you seek to go