Did not match expectations - Commercial Account Executive Medallia Employee Review

1.0
25 Aug 2021
Recommend
CEO approval
Business outlook

Pros

-Pay well -Lots of different solutions, great opportunity for a consultative solutions selling -Growing and lots of opportunity for promotions -Great opportunity for someone starting their sales career and want to have a fast paced role with high volumes and getting opportunity to close large 100k + deals

Cons

-Have too many products, 20 different platforms that are not integrated with eachother -Training is non existent, you need to do your own research and it takes time -Unrealistic targets, 5-10 discovery calls/Demonstrations a week -If you are hired with a big OTE, they'll give you a higher target -No ramp up period, you are expected to start closing deals your first quarter -Management is poor, they focus mostly on being in on team members calls and not avaliable for coaching and supporting people ramping up -Difficult sell as there is no brand awareness in EMEA and a lot of local competitors within CX -They say it's mainly inbound leads, but in reality the leads consists on people signing up for webinairs or downloading an ebook -Same target for a new hire certified in 1 product as for more senior people which are certified in 5-7 products -Transactional sales. Lots of preassure on sales reps to hit activity levels and focusing on high volumes of outreaching instead of strategic quality outreaching

Explore other reviews about Medallia

5.0
13 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

1
See reviews by: Helpful|Rating|Date|All