Great team and culture, going downhill post-acquisition - Technical Support Engineer Medallia Employee Review

3.0
1 Apr 2022
Recommend
CEO approval
Business outlook

Pros

- 100% remote, no pressure to RTO even after the pandemic situation subsides - Amazing colleagues who are always happy to help, manager genuinely cares about your progress and growth - Solid WLB, never had to work past 9-5, able to offset extra minutes/hours worked by coming in late/leaving early the next day - Great benefits, 20 days PTO, WFH equipment stipend, medical/dental, quarterly mental health day which adds up to 4 extra days off per year

Cons

- Ambiguous career path and promotion track. While working towards and justifying promotion/salary raise, I couldn't get a clear definition of what comprises achievements that are beyond my role as goalposts shift so often. No clear answer either when I asked for quantifiable goals. - Management has hyped up Thoma Bravo acquisition to be super-amazing but rank and file staff are clearly not the ones benefitting from this. Empty positions in my team are not being backfilled and workload/responsibilities are increasing but comp stays the same. - Comp is not competitive anymore and salary reviews are ambiguous post TB-acquisition. - C-Suite is not transparent

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Medallia Response
4y
We are very sorry to hear about your experience at Medallia. One of our core principles is putting people first — it's critical to our culture, and it guides our decision-making and how we operate as a team. We are committed to acting in the best interest of our employees and leading and communicating authentically.

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5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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