So bad, Do not work here - Senior Analyst Medallia Employee Review

2.0
27 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro right now

Cons

Executives and upper management clearly do not care about their employees anymore. It’s all about billing your time, make money, hit your utilization. Too much focus on being billable to the client. This is the worst environment I have ever worked in. They say they have an open PTO policy, but there’s a catch! If you’re billable, then you have to “make up” your billable time to make utilization. So essentially, there’s zero PTO.

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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