Many Problems - Technical Support Medallia Employee Review

2.0
4 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Mental health days and programs - Remote-first - Generous family leave and women’s health stipend - Good work/life balance, depending on the team

Cons

- “Unlimited” PTO is false advertising. Employees are required to meet impossible billable hours thresholds. You technically get about 3-4 weeks PTO a year but it’s difficult to take because you are constantly trying to meet your billable hours. The lower level employees take the brunt of this billable nightmare. Before you join, you really need to understand your specific role’s billable requirement and know that it’s not easy to meet it because there isn’t enough consistent work to go around. You might be scraping together billable hours in 15 to 30 minute increments. - Salaries are not competitive for the industry and there is no job security. There were many layoffs and there was no transparency about why certain people were chosen. - Despite what the recruiter may tell you, bonuses are not much, if at all. Your bonus is primarily based on whether your billable target is met. - The company culture is pretty much non-existent because the private equity company, Thoma Bravo, keeps a tight grip on how things are run. The CEO is a leader at Thoma Bravo. Team building isn’t a thing because of aforementioned billable hours. - Although things need to be done in a specific way 90% of the time, the technical documentation is truly terrible and you are expected to hunt around in Slack for most answers. There is a lot of knowledge that is retained by a select few employees and not shared in any strategic way. People who know the product wield their knowledge in a power play type of way.

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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