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      Medallia

      Engaged employer

      Medallia reviews

      Mixed bag - Customer Success Manager Medallia Employee Review

      3.0
      2 Dec 2024
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Smart people, interesting customers, good technology that could be great if integrated and improved.

      Cons

      Poor leadership and no vision at the time, revolving doors.

      Explore other reviews about Medallia

      5.0
      3 Jan 2026
      Principal cx advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible time off, inclusive culture, autonomy in role, great pay and benefits

      Cons

      Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

      4.0
      26 June 2026
      Senior technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, experienced teams that offer learning potential

      Cons

      KPIs are determined by billable hours which you may not have control over directly

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