B2B SaaS Focused on Customer Experience - Sr. Solutions Consultant Medallia Employee Review

3.0
5 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Immense Flexibility and great work/life balance. Competitive salaries and generally great individuals to work with.

Cons

Many acquisitions over the years with a revolving door of leadership has resulted in a fragmented business where only the core/original offering gets major focus and funding. Most recent leadership team is still getting up to speed so more change is imminent. The technology offerings are each powerful and unique while still being related enough to position a much larger value story. The problem is there is no engineering effort focused on cross app integration so realizing the combined value of all the acquisitions requires significant PS work.

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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