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      Medallia

      Engaged employer

      Medallia reviews

      Take it or leave it - Customer Success Manager (CSM) Medallia Employee Review

      3.0
      4 June 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly people, collaborative and aspects of the technology are great and impactful to our clients.

      Cons

      Lack of leadership and direction, innovation and culture. Benefits are an issue as well as employee enablement and career progression.

      Explore other reviews about Medallia

      5.0
      24 June 2025
      Junior staff accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      supportive team and great environment for growth

      Cons

      no cons from my time at Medallia

      3.0
      11 June 2026
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people and a fun culture

      Cons

      Changes and uncertainty make it hard to stay

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