Pros
No overtime necessary; its just a 9-5 job making calls. The day ends on time.
Cons
Management wants to label the key to others' success as an undefined entrepreneurial spirit so they could easily shrug off their responsibilities when they want to blame their shortcomings on their ex-employees. I laughed out loud when I read, "need help just ask for it." They've told their new-hires during their training week "i want you to figure that out for yourself" when they were asked questions because they didn't know the answer themselves and didn't want to admit it. They told their new-hires the responsibility to find training is on them??? Then when the house of cards fall they lie for one another and say the new hire just didn't have the right spirit or just wasn't getting it. Some managers know what they're doing and help out their new-hires but more than half don't. A few people rode coattails into management and since then the place went downhill because of their arrogance and incompetence. Everyone's forced to act like those promoted are qualified or risk losing our jobs.