The Meltwater Family! - Product Support Team Lead Meltwater Employee Review

5.0
27 May 2025
Recommend
CEO approval
Business outlook

Pros

I thoroughly enjoyed my time at Meltwater! The people, the culture, the office, the company, and the work itself. The industry was fast-paced, kept us mentally stimulated, and logging on each day was exciting. The Support Team in particular, is a tight-knit unit, displaying true teamwork of knowledge sharing, respect, helping each other out, and healthy competition to make the job FUN! A phenomenal employee experience that was hard to walk away from.

Cons

My only comment would be that the larger company changes filtered down to hit the ground level at what felt harder, and the communication and timelines were not set. That said, I did and still do believe that this will only improve, and I know they are receptive to feedback and actively work to improve and act on it to make the employee experience the best it can be! It's not a con, but rather a stepping stone to build on.

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Meltwater Response
1y
Thank you for the wonderful feedback! We're so glad to hear you had such a positive experience, especially within the Support Team. Your insight on communication during company-wide changes is appreciated, and we're committed to improving that process. Wishing you all the best on your next chapter!

Explore other reviews about Meltwater

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work at

Cons

No cons good place to work at

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Meltwater Response
1mo
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience and appreciate your recommendation. Creating a supportive and enjoyable workplace for our team is very important to us, and it’s great to know that reflected in your experience. We wish you continued success in your career.
2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The product is cool and if properly onboarded customers will get value from it. Coworkers are fairly social If you are new to sales would be a good place to learn the basics

Cons

Probably the cheapest company I have ever worked for. Benefits are below standard, they changed the commission plan every year I was there so that you would make less money, and you are expected to share hotel rooms when you travel. Look up Meltwater on Reddit or LinkedIn. They are known for very aggressive sales tactics which you will be forced to implement on your customers. A culture of micromanagement that comes from the top down. Virtually no avenue for promotion unless you are willing to move or get lucky and someone leaves.

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Meltwater Response
2w
Thank you for taking the time to share your feedback and for your contributions during your years at Meltwater. We're pleased to hear that you found value in our product, enjoyed working with your colleagues, and viewed the experience as a strong foundation for developing sales skills. We strive to create opportunities for learning and professional growth, particularly for those early in their careers. We also appreciate your candid feedback regarding benefits, compensation structures, management practices, travel policies, and career progression opportunities. We recognize that employee experiences can vary, and feedback such as yours is important in helping us evaluate how we support our teams and foster a positive workplace environment. As a global organization, we continually review our programs, policies, and development opportunities to remain competitive and to meet the evolving needs of our employees. We are committed to creating an environment where employees feel supported, empowered, and able to grow their careers. Thank you again for sharing your perspective. We wish you success in your future endeavors.
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