Great place to cut your teeth - Inside Sales Representative Meraki Employee Review

3.0
13 June 2013
Recommend
CEO approval
Business outlook

Pros

* The people (across all departments) are dynamite. * VP's and C-Level's extend generous company perks, for example: each employee was able to select a Public bike or Brooks Brothers overnight bag (neither were inexpensive) for the 2012 winter holiday, Marc Jacobs laptop bags for the ladies and Rickshaw Bags for the gents in 2011, lots of company shirts and they are well designed unlike like most other company t-shirts, catered lunch every day - every day, Whole Foods style snacks, monthly birthdays are celebrated with everything from cakepops to mochi ice cream, boathouse trip each summer and Tahoe homes in the winter, etc... * Most, if not all holidays are celebrated. Meraki spares no expense when it comes to fun. * Younger Sales team, great place to cut your teeth and make some friends * Promote from within

Cons

* Sales comp plans could use a scrubbing. Ramp quotas and ramp awards are too easily attained and at the expense of the senior sales team who has to work hard that much harder to hit their own quota and the quota that should have been assigned to the newer rep. This model creates unrealistic expectations that quota is easily achieved and creates problems when the newer rep is kicked out of the nest. * Lots of turnover * Inexperienced Sales Management team - first Sales Management position for most which is a result from internal promotions (see Pro bullet point above).

Explore other reviews about Meraki

5.0
20 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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