Awful Shambles - Virtual Receptionist Message Direct Employee Review

1.0
19 May 2024
Recommend
CEO approval
Business outlook

Pros

There are none that I can think of.

Cons

I worked for Message Direct for 6 months. And can say with confidence that it is the worst company I've ever worked for, and most toxic atmosphere I've ever had the displeasure of working in. Day to day bullying, micro managed down to your individual Comfort break times. Accusations of Insubordination when suggesting ways the company could change their ethos and expectations. Poor training. Extremely rude management. Childish and petty behaviour from the CEO. Very unprofessional, argumentative and confrontational. You are expected to take calls for example for Child Psychiatric Lines with no training on how these calls should be handled. Overall, a dire company with no care for the mental wellbeing of their staff. A disgusting attitude towards listening and collaboration and I am proud of the fact that I quit. Do not work for this shambles.

Explore other reviews about Message Direct

4.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexible hours and a friendly team

Cons

Some of the calls could be difficult to handle

2.0
15 June 2025
Recommend
CEO approval
Business outlook

Pros

Slighter better than average wage at entry level. Some of the first line supervisors and managers are good people in bad jobs. If your good in the role they will move you into a slightly more responsible place but no additional money is forthcoming.

Cons

Bare minimum on staff benefits Expect you to work all hours Promise hybrid but set the bar high and threaten to withdraw it forcing you into the office for late shifts (ferndown is a wasteland after 5pm) Promise Hybrid but make it as difficult as possible Micromanaging breaks & lunches Lunches and breaks are bear legal minimum Always short staffed and busy as they run staff into the ground and then wonder why sickness is so high.

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