Love the management! - Call Center Agent Message Direct Employee Review

Flexible hours and a friendly team

Some of the calls could be difficult to handle

Slighter better than average wage at entry level. Some of the first line supervisors and managers are good people in bad jobs. If your good in the role they will move you into a slightly more responsible place but no additional money is forthcoming.

Bare minimum on staff benefits Expect you to work all hours Promise hybrid but set the bar high and threaten to withdraw it forcing you into the office for late shifts (ferndown is a wasteland after 5pm) Promise Hybrid but make it as difficult as possible Micromanaging breaks & lunches Lunches and breaks are bear legal minimum Always short staffed and busy as they run staff into the ground and then wonder why sickness is so high.