13 July 2016
MetLife Response
9yIt’s great to hear from employees and we are glad you took the time to write this review. We take employee feedback very seriously and will evaluate your input to find areas to improve on as a company.
Explore other reviews about MetLife
5.0
7 Apr 2026
Former employee, more than 5 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
Great culture that actually cares about customers and employees
Cons
Old school and Legacy environment
2.0
16 Mar 2026
Anonymous employee
Former employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.
Cons
The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.